Refund policy

RETURN & REFUND POLICY

IT’S PERSONAL.

Every Studio Stitched piece is made or personalized specifically for you. Because of the custom nature of our products, all personalized and made-to-order purchases are final sale and are not eligible for returns, exchanges, cancellations, or refunds.

Please carefully review your order before checking out, including spelling, personalization, patch or icon selections, colors, fonts, sizes, and any other custom details. We produce your item based on the selections submitted with your order.

DAMAGED, DEFECTIVE OR INCORRECT ORDERS

We want you to love what arrives.

If your item arrives damaged, defective, or materially different from the personalization submitted with your order, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Once reviewed, we’ll make every reasonable effort to make it right. Depending on the circumstances, this may include a replacement, repair, store credit, or refund at our discretion.

HANDMADE + PERSONALIZED VARIATIONS

Personalization is completed individually, so slight variations in embroidery placement, stitching, thread appearance, patch placement, color, texture, or positioning may occur. These small differences are part of the personalized production process and are not considered defects.

Colors may also appear slightly different depending on your screen or device.

PRE-ORDERS

Pre-order items are subject to the estimated fulfillment timeline displayed at the time of purchase. Our current estimated fulfillment window is approximately 4–6 weeks before shipment, although we will always work to get your order out as quickly as possible.

Because inventory, materials, and production capacity are reserved for your order, pre-orders cannot be canceled or refunded due to the fulfillment timeline once the order has been placed.

NON-PERSONALIZED ITEMS

If Studio Stitched offers an item that is not personalized or made to order, please contact us within 7 days of delivery before returning anything. Items must be unused, unworn, and in their original condition and packaging.

Any approved return must be sent according to the return instructions provided by Studio Stitched. Do not send an item back without contacting us first.

Original shipping charges are non-refundable, and return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect.

ORDER CHANGES

We begin processing orders as quickly as possible. If you notice an error immediately after ordering, contact us as soon as possible. We cannot guarantee that changes can be made once an order has entered production.

CONTACT US

Questions or an issue with your order? Please contact us at studiostitchedsupport@gmail.com with your name, order number, and any relevant photos.

We’re a small business, and we genuinely care about every Studio Stitched order. If something isn’t right, please reach out so we can review it and do our best to help.

Thank you for supporting Studio Stitched. 🤍